📌 Frequently Asked Questions (FAQ) – Fadiaba
📦 Orders and Payments
🔹 What payment methods do you accept?
We accept several secure payment methods:
✔️ Credit card (Visa, Mastercard, American Express)
✔️ PayPal
✔️ Other secure options available at checkout
🔹 Can I change or cancel my order after purchase?
Our orders are processed quickly to ensure efficient delivery. If you wish to change or cancel your order, contact us within 24 hours at [your contact email] .
🔹 Are payments secure?
Yes, we use advanced encryption technology (SSL) to ensure the confidentiality and security of all transactions on our site.
🚚 Shipping and Delivery
🔹 Which country do you ship to?
We ship to several countries. Check the delivery areas and estimated times during checkout.
🔹 What are the delivery times?
📍 Standard Delivery: 5 to 10 working days
📍 Express Delivery: 2 to 5 working days
📍 Tracking: A tracking number is sent by email as soon as your order is shipped.
🔹 What should I do if my package is lost or damaged?
If your package is lost or damaged, contact us immediately at contact@fadiaba.com . We will do what is necessary to help you (replacement, refund, etc.).
🔄 Returns and exchanges
🔹 Can I return an item if I am not satisfied?
Yes! You have 14 days after receipt to return an item under certain conditions:
✅ The item must be unworn, unwashed and in its original packaging.
✅ Jewelry cannot be returned for hygiene reasons.
🔹 Am I responsible for the return costs?
Yes, unless the product received is defective or incorrect.
🔹 How to make a return or exchange?
📩 Contact us at contact@fadiaba.com indicating your order number and the reason for the return. We will send you detailed instructions.
💎 Products and quality
🔹 What materials are your clothes and jewelry made of?
✔️ Our clothes are made from high-quality fabrics: cotton, satin, silk.
✔️ Our jewelry is made of stainless steel, plated or silver, guaranteed nickel-free and resistant to oxidation.
🔹 Is the jewelry water resistant?
Yes! Our stainless steel and plated jewelry is water resistant, but we advise you to avoid frequent contact with water and chemicals to prolong its shine.
🔹 Do you offer sizes that fit all body types?
Yes! Our clothes are available from XS to XXL. Check out our Size Guide to find the perfect fit.
🎁 Loyalty Program & Discounts
🔹 Do you offer promo codes?
Yes! Sign up for our newsletter to receive a welcome promo code and benefit from exclusive offers.
🔹 Do you have a loyalty program?
Yes! Collect points with each purchase and exchange them for exclusive discounts.
📞 Customer Service & Contact
📧 Email: contact@fadiaba.com
📱 WhatsApp: +44 7537 130027
📲 Instagram DM : @fadiabashop22
🕒 We respond within 24 to 48 hours (excluding weekends and holidays).
💎 Need more help? We are here to help! Contact us and we will be happy to answer your questions. 😊✨